Government HQ
Trusted portals for immigration, tax, health, and citizen services with step-by-step guidance.
Turn to page →Resources & Support Atlas
Tap into a curated network of official channels, emergency lifelines, and welcoming communities designed to keep you safe, informed, and connected from day one in Australia.
Confidence through verified support
Every contact here is vetted and current, so you can bookmark it with confidence. Use this guide as your safety net—whether you need quick advice, crisis help, or a community that understands the migrant journey.
Emergency Lifelines
Keep crisis support and medical triage contacts at your fingertips, available 24/7.
Turn to page →
Community Anchors
Connect with organisations that help newcomers settle, find work, and build local networks.
Turn to page →Official Australian Government channels
Bookmark these portals for visa updates, taxation requirements, health enrolment, and essential public services. They are the definitive sources for policy changes and application tools.
Department of Home Affairs
Your go-to hub for visas, immigration, citizenship news, and travel alerts.
Key Links
• Visa processing times and priority updates
• SkillSelect and expression of interest portals
• Citizenship eligibility guides
• Website: immi.homeaffairs.gov.au
Australian Taxation Office (ATO)
Manage tax file numbers, superannuation, and annual tax returns with official tools.
Key Links
• TFN application and status tracker
• Superannuation consolidation and lost super search
• Working holiday maker tax tables
• Website: ato.gov.au
Services Australia
Access Medicare, Centrelink, and child support services with multilingual support.
Key Links
• Medicare enrolment steps and online forms
• Income support and family benefits calculators
• Crisis payment assistance and emergency relief
• Website: servicesaustralia.gov.au
Emergency Services
Dial 000 for police, fire, or ambulance in life-threatening situations. For non-emergency police assistance call 131 444.
Need-to-know
• Triple Zero (000) accepts mobile, landline, and payphone calls
• Interpreter access via the Translating & Interpreting Service
• Share your location first for faster dispatch
• Save the Emergency+ app for GPS assistance
Crisis and wellbeing lifelines
Support teams across Australia offer confidential help in your language. Share these numbers with family and keep them pinned on your phone.
Lifeline Australia
24/7 crisis support and suicide prevention for anyone experiencing emotional distress.
Contact Options
• Call 13 11 14 any time
• Text 0477 13 11 14 (24 hours)
• Online chat via lifeline.org.au
• Resources translated into multiple languages
Healthdirect
Speak to a registered nurse about non-emergency medical questions and service referrals.
Contact Options
• Call 1800 022 222 (available 24/7)
• Use the Symptom Checker for triage guidance
• Find local clinics, GPs, and after-hours care
• Book interpreter support for phone calls
Translating & Interpreting Service (TIS National)
Free interpreting support for eligible visa holders when contacting government or essential services.
Contact Options
• Call 131 450 and request your language
• On-demand phone interpreting 24/7
• Pre-booked onsite and video sessions
• Available for health, legal, and community appointments
Settlement & community allies
These organisations specialise in helping migrants build stability, find work, and belong. Reach out early—many services are free or subsidised.
Settlement Services International (SSI)
Programs designed for refugees, migrants, and international students across Australia.
Support Highlights
• Employment mentoring and job readiness workshops
• Community engagement events and language support
• Specialist youth and family services
• Website: ssi.org.au
Migrant Resource Centres
Local centres in every state and territory offering practical settlement assistance.
Support Highlights
• English classes and conversation circles
• Housing advocacy and tenancy advice
• Legal and financial counselling referrals
• Search "migrant resource centre" + your city to find local contacts
Red Cross Migration Support
Emergency relief, wellbeing check-ins, and casework for people on temporary or bridging visas.
Support Highlights
• Emergency financial assistance (eligibility applies)
• Safety planning and mental health referrals
• Information translated in multiple languages
• Website: redcross.org.au
📱 Digital tools to keep on hand
Use these official apps and online accounts to organise your life in Australia, receive alerts, and streamline everyday admin.
- Emergency+ – GPS-enabled app from the Australian Government that shares your coordinates with Triple Zero when calling for help. Learn more
- Service NSW / Service Victoria – Access digital licences, vouchers, and local notices directly from your state government. NSW | VIC
- myGov – Secure online portal linking ATO, Medicare, Centrelink, and more under one login. Create or sign in
- Public Transport Journey Planners – Real-time updates and route planning for your state. NSW | VIC | QLD
⚠️ Stay vigilant
Protect your identity: Government services such as TFN, Medicare, or myGov are always free. Avoid sharing personal details on unverified sites or social media.
Verify every link: Type official URLs manually or use bookmarks from this guide to avoid phishing attempts.
Keep records: Save reference numbers, application receipts, and email confirmations in secure cloud storage.
Update contacts: Share new phone numbers or addresses with these services within 14 days to stay compliant.